Product Inspection Period:
In accordance with the Consumer Protection Act, you have a 7-day product inspection period (including holidays) starting from the date of item received.
To initiate a return, please contact customer service within 7 days of receiving the item, providing your [name], [order number], [contact phone number], [product details], [reason for return], and [any relevant photos].
Our customer service team will guide you through the return process. If you have received a paper invoice, please include it with the returned merchandise.
Customer Service:
Email: service@rafkampo.com
Hotline: 0800-833-338
Official Instagram: @raf_kampo
Return and Exchange Policy:
Returned items must be unopened and unused, with the original packaging intact. We do not accept returns for opened or used items, or for items damaged due to human factors.
The following conditions are not eligible for returns:
Exceeding the 7-day inspection period,
Missing or damage packaging (Includes outer packaging)
We reserve the right to decline returns for malicious or large-scale returns, or for customers who repeatedly request returns or refunds for personal reasons.
Return Process:
Contact customer service → Confirm eligibility for exchange or return items→ Prepare items and invoice → Provide collection details → Logistics arranged for collection or assistance with return to store via convenience store.
Refund Instructions:
For credit card payments: Refunds will be credited directly to the original credit card account upon confirmation of return.
For cash on delivery payments: Refunds will be transferred to the provided bank account upon confirmation of return.
For further inquiries, please contact our official Instagram account: @raf_kampo
